bmk8 Privacy Policy
The official policy document explaining how bmk8 collects, stores, and uses players' personal information and data.
bmk8 is an online platform for players in Myanmar offering football betting, live casino, slots, and local games. We value the trust our players place in us and are committed to keeping the personal information you provide safe at all times. This Privacy Policy is an official document that clearly explains how your personal information is collected, stored, and used when you use bmk8's services. Once you have read and confirmed your understanding of this policy, you may continue using our services.
Scope of This Policy
This Privacy Policy applies to the bmk8.one website, any associated mobile applications (if available), API services, and any channel through which we interact with players. It applies to all users of bmk8's services, whether local or international. We are not responsible for any third-party websites linked from our services, and you should review their policies independently.
Types of Information We Collect
We collect the following types of information in order to provide our services and improve the player experience—
Personally Identifiable Information
- Name, age, and gender
- Email address (primary contact channel)
- Phone number you provide (for identity verification only)
- Local documents submitted for identity verification (required for deposit/withdrawal requests)
Financial Information
- Deposit / Withdrawal History
- Payment methods (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
- Transaction amounts and dates
Gaming Information
- Play history and betting records
- Bonus usage and deposit / withdrawal records
- Game preferences (local games, Live Casino, Slots)
Technical Information
- IP address and browser type
- Device specifications (OS, Resolution, Browser version)
- Cookies and session data
- Website and app usage logs
How We Collect Your Information
We collect your personal information through the following methods —
- Directly from you — Collected directly when you register an account, fill in deposit / withdrawal forms, contact support, or complete KYC verification
- Automatically — Collected automatically via cookies, log files, and technical systems when you visit our website
- From third-party systems — Security-related information may be received from payment gateways (KBZPay, Wave Money) and fraud prevention companies
How We Use Your Information
We use your personal information only for the following purposes —
- Account creation and identity verification (KYC)
- Payment processing and withdrawal operations
- Bonus and promotion management
- Platform security and fraud prevention
- Sending timely service notifications and announcements
- Improving the player experience and analytics
- Responsible Gaming limit management
- Meeting legal obligations
Cookies and Tracking Technology
The bmk8 website uses cookies — small data files stored in your browser that are essential for our service quality and security.
Types of Cookies
- Essential Cookies — Required to maintain your session and for security; these cannot be disabled
- Performance Cookies — Measure site load times and usage patterns; do not identify individual players
- Functional Cookies — Remember your chosen language, region, and display preferences
You can restrict cookies through your browser settings, but please note that doing so may cause some of our services to stop working.
Data Sharing and Disclosure
bmk8 will never sell your personal information and may only share it in the following limited circumstances —
- Service providers — Payment processing companies (KBZPay, Wave Money, AYA Pay, CB Pay) and fraud prevention companies handle data only for their service purposes and under our instructions
- Legal requirements — Your data may need to be disclosed when required by a valid legal order
- Security emergencies — When strictly necessary to protect any player or to maintain network security
Third-party service companies that handle data on our behalf act only under our instructions and have signed data protection agreements with us.
Data Retention Period
We retain your personal information only for as long as necessary to provide our services or to meet our legal obligations —
- Active account data — retained until the account is closed
- Financial records — retained for a fixed period as required by legal regulations
- Communication records — retained for a set period after resolution for protection purposes
- Deleted account data — fully destroyed after the legal retention period has passed
Data Security Measures
bmk8 has put in place the following technical and operational measures to protect your personal information—
- SSL (TLS) encryption — protects data at every point of transfer
- Access control — only authorised staff may access the data
- Encrypted storage — sensitive information is stored in encrypted form only
- Regular security audits — conducted regularly by external security specialists
- Two-factor authentication (2FA) — protects account access
Your Data Rights
Every bmk8 player has the following rights regarding their personal information—
Right to Access and Export
You can view the data we hold about you and request a copy.
Right to Correction
You can request correction of inaccurate or incomplete data. Please note that some data, such as financial records, cannot be altered.
Right to Deletion
You can request deletion of your data unless a legal obligation requires us to keep it. Data that must be retained under legal requirements, such as financial records, cannot be deleted.
Right to Restrict Data Use
You can request that we restrict any use or sharing of your data that is not strictly necessary.
To exercise any of these rights, send an email to [email protected]. We will do our best to respond to your request promptly after receiving it.
Child Protection
bmk8 does not provide services to anyone under the age of 21 (21+). We do not knowingly collect personal information from any individual under 21. If a parent or guardian becomes aware that their child has accessed bmk8, please contact us immediately at [email protected]. We will review that data and delete it right away.
Policy Changes
We may update this privacy policy from time to time based on business needs or changes in the law. When the policy changes, the "Last Updated" date shown at the top of this page will be revised and players will be notified by email. Continuing to use bmk8 services after a change is announced means you accept the updated policy.
Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, you can reach the bmk8 support team—
- Email: [email protected]
- Live Chat: 24/7 Myanmar-language Live Chat on the website
We provide 24/7 support in Myanmar language and will do our best to answer your personal data queries accurately and quickly.